Job summary
Sales Layer is a VC-backed (Series B) SaaS software company that automates the complexity around Product Information Management (PIM). With steady YoY growth, we have seen long-term clients like Tupperware, Acciona, Titanlux, Avnet and Teka consistently trusting our platform.
It’s an exciting time to join the company, Sales Layer has just been named G2’s leader for Commerce Products in the last Software Awards, placing us in the top 1% of the list. Founded in 2013, Sales Layer has a meaningful culture based on persona and team growth, flexibility, empathy and diversity with over 17 nationalities.
What will you be doing?
Be part of our support tech team, working on a cloud-based software that manages product information (PIM) and focuses on its connectivity with e-commerce platforms, marketplaces, feed managers, and other third-party systems.
As a Customer Support Tech Specialist, you will act as a bridge between our customers and the technical team, manage e-commerce integrations, assist in defining technical challenges to improve our services, and be responsible for providing technical support in customer integrations and pre-sales processes.
Requirements
Minimum 2 years of experience with technical support / customer support.
Fluent in Spanish and English, both spoken and written.
Strong communication and empathy skills, both spoken and written.
Technical knowledge of web programming.
Knowledge of PHP, MySQL, JavaScript (+JQuery).
Familiarity with HTML markup language and CSS styles.
Proficiency in Office Suite / Google Suite (especially Excel).
Skills that will be valued positively:
A degree in Computer Engineering, other technical fields, or training in programming is preferred.
Experience in catalog and e-commerce applications.
Third language (French/German/Portuguese).
Knowledge in user experience design.
Understanding of the SaaS market.
End to End Testing
PHPUnit Testing Framework
