IT Support / Sysadmin & Cybersecurity Intern

⚠️ Important: This internship requires an active internship agreement ("convenio de prácticas") with a university or educational institution. Applications that do not meet this requirement cannot be considered.

Sales Layer is a VC-backed (Series B) SaaS software company that automates the complexity around Product Information Management (PIM). With steady YoY growth, we have seen long-term clients like Tupperware, Acciona, Titanlux, Avnet and Teka consistently trusting our platform.

It’s an exciting time to join the company, Sales Layer has just been named G2’s leader for Commerce Products in the last Software Awards, placing us in the top 1% of the list. Founded in 2013, Sales Layer has a meaningful culture based on personal and team growth, flexibility, empathy and diversity with over 17 nationalities.

Brief description of the position:

The IT Support / Sysadmin Intern will support the day-to-day IT operations of the company, helping employees with technical issues related to their computers, hardware, software, access, connectivity and internal tools.

The role will involve managing IT support tickets through Jira, assisting with the setup and maintenance of employee devices, troubleshooting performance issues, documenting recurring problems and supporting the IT team in keeping our internal systems running smoothly.

This internship is designed for someone who wants to gain practical experience in IT support, workplace technology, device management and basic systems administration within a SaaS company.

IT Ticket Management:

Receive, classify, follow up and resolve internal IT support requests through Jira, ensuring clear communication with employees and proper documentation of each case.

Employee Technical Support:

Support employees with day-to-day technical issues related to laptops, monitors, peripherals, operating systems, applications, internet connectivity, VPN, access permissions and internal tools.

N1 Security Response:

Serve as the primary point of contact for internal security events, managing the initial intake and response for potential threats. Key responsibilities include:

• Receiving, triaging and investigating phishing reports submitted by employees.

• Documenting and escalating confirmed security threats to the specialized security team.

• Supporting incident tracking and internal communication during active security events.

Endpoint and Server Hardening:

Support the IT department in the implementation and maintenance of security hardening protocols for both employee workstations and internal infrastructure servers, with a focus on:

• Configuring OS-level hardening for Windows and macOS endpoints.

• Reviewing and enforcing established security baselines, such as CIS Benchmarks.

• Securing internal IT servers and core services.

• Maintaining documentation on applied configurations and any identified deviations.

Device Setup and Maintenance:

Assist with the preparation, configuration and maintenance of employee computers, including software installation, updates, basic security settings and hardware checks.

Hardware Troubleshooting:

Help diagnose and resolve issues related to laptop performance, battery problems, overheating, slow devices, screens, keyboards, docking stations, headsets and other equipment.

Onboarding and Offboarding Support:

Support the IT setup for new joiners, including preparing devices, configuring accounts and ensuring they have access to the tools they need. Assist with device recovery and access removal during offboarding processes.

Inventory and Asset Management:

Help keep track of IT equipment, devices, accessories and assignments, ensuring records are updated and equipment is properly managed.

Documentation:

Create and update internal guides, troubleshooting steps and procedures for recurring IT issues and common employee requests.

Collaboration with Internal Teams:

Work closely with People, Tech and other departments to support employee needs and improve internal IT processes.

Foundational IT Knowledge:

Basic understanding of computers, operating systems, hardware, software installation and common troubleshooting steps.

Security-Aware Mindset: Strong understanding of the importance of security in day-to-day IT work. The candidate must apply security best practices as a natural part of their tasks — from managing access permissions to handling onboarding and offboarding processes — without cutting corners or bypassing established controls.

User Support Mindset:

Willingness to help employees, communicate clearly and provide practical solutions to technical problems.

Attention to Detail:

Rigorous and organized approach when handling devices, access, tickets, documentation and IT inventory.

Problem-solving Skills:

Ability to investigate technical issues, identify possible causes and escalate when needed.

Communication Skills:

Ability to explain technical topics clearly to both technical and non-technical users.

Organization:

Ability to manage several requests at the same time, prioritize issues and keep ticket information updated.

Desirable:

• Basic knowledge of Windows and macOS environments.

• Basic understanding of hardware components and common laptop performance issues.

• Experience or familiarity with ticketing tools such as Jira, Zendesk or similar.

• Basic knowledge of Google Workspace administration.

• Basic knowledge of user access management and permissions.

• Basic networking knowledge, such as WiFi, VPN, DNS, IP or connectivity troubleshooting.

• Basic knowledge of endpoint and server hardening practices (e.g. CIS Benchmarks, OS hardening guides).

• Familiarity with common phishing patterns and N1 security response procedures. 

• Interest in cybersecurity, device management, EDR tools and IT operations.

• Basic scripting knowledge, such as Bash or PowerShell, would be a plus.

• Familiarity with common phishing patterns and N1 security response procedures.

Educational Background:

Currently pursuing a degree or vocational training in Computer Science, Systems Administration, IT, Telecommunications, Cybersecurity or related technical fields.

• Opportunity to gain hands-on experience in IT support, internal systems administration and cybersecurity within an established SaaS company.

• Mentorship and guidance from experienced professionals.

• Practical exposure to employee support, device management, troubleshooting, endpoint hardening , IT documentation and internal operations.

• Flexible working hours and the possibility of remote work.

• 30h to 35h per week.

• 7€/hour.